Frequently Asked Questions
Purchase & Originality
Are your vintage watches original?
Karatay Classic watches are guaranteed to be original and all original parts are fully preserved.
How can I purchase the watch?
For direct payment by bank transfer or cash, please contact us via email.
Watch Maintenance and Repair
Are the watches serviced?
Yes, all watches are professionally checked and serviced if necessary to ensure they are in perfect condition.
How often should I have my watch serviced?
Vintage watches should be serviced every 3-5 years to maintain accuracy and longevity.
How should I store my vintage watch?
Store your watch in a cool, dry place away from direct sunlight and moisture, ideally in its box or a designated watch case.
Warranty & Returns
Do the watches have a warranty?
We offer a 1-year mechanical warranty on our watches.
What happens if my watch needs repair after the warranty expires?
If your watch requires service after the warranty period has expired, you can contact us or get support from a watchmaker who specializes in vintage watches.
Can I return the product I purchased?
Yes, you can return your purchase within 7 days of receipt. The 7-day period begins on the day you or an authorized purchaser receives the item. Our return policy is available on our website.
General Information
Do you take requests for specific hours?
No, we do not source watches on behalf of customers. Our collection consists of unique and carefully selected pieces.
Where do you get your watches from?
We carefully source our watches from reliable suppliers in Tokyo, Europe and Türkiye.
Can I book a time?
Watches are available for immediate purchase only, first come, first served.
How can I be informed about new releases?
You can subscribe to our newsletter.
Do you also sell women's watches?
All our watches are genderless and can be worn by men and women.
How do I find the right size for my wrist?
Using a tape measure or string, measure your wrist at the point that feels most comfortable.
I have an old watch. Do you give estimates on watches and statements of value?
This is a service we don't provide. We don't estimate watches that don't belong to us, and we can't inspect them with our own hands or eyes. Furthermore, we can't make valid statements based solely on images. We recommend contacting a reputable watchmaker near you.
Where can I read and learn more about watches?
You can check out our Articles page.
Communication
You can reach our contact page from here .
